Michał Grzybowski
E-mail: M.grzybowski@me.com
Phone: +48 516204616
Date of birth: 02.03.1983
Country of residence: Poland
Region of residence: Łódz
City : Łódź
Professional experience
03/2015 – 04/2018 Monitoring Operator ( RIM )
Fujitsu Sp. z o.o.
Branch : Łódz
A brief description of position :
Technical Capability.
Work within a tam supporting end users with technical queries relating to several customer specific products/systems.
Tools Mastery. Provide internal toolset training and takes ownership around queries regarding internal/customer’s systems
Business Awareness.
Develop an understanding of the customers’ environment and service delivery requirements to enable the delivery of the service
Process.
Follow established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Document actions taken to resolve enquiries.
Problem Solving.
Take ownership for listening to and understanding the customer’s problem (these are generally of a more complex nature than those dealt with at 1st line level). Escalate and/or gain support where necessary to resolve the problem. Use relevant information to diagnose and to resolve or enable resolution in a timely manner. Cooperate with remaining supporting functions to provide technical input into incident and problem resolution process.
Service Level.
Escalate issues wherever necessary to deliver required service level and meet or exceed customer expectations/SLA.
Team Working.
Act as an effective and helpful member of the team, demonstrating personal leadership and initiative
Professional Development.
Take responsibility for learning about current products / systems to build own technical knowledge to support business requirements
01/2011 – 02/2015 Digital Broadcast Specialist ( R&D )
“ I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883) “
TOYA Sp. z o.o.
Branch : Łódz
A brief description of position :
The front support for digital tv head-end, dealing with video transcoding and preparing materials for VOD distribution, handling problems for digital television services. Continuity management of IPTV/DTV platform through monitoring of the effectiveness and efficiency of the components. Solving problems and incidents reported by other departments. Development and implementation of new projects. Remote maintainance of Linux and Windows based systems.
Education
01/2006 – 07/2007 Policealna Szkoła Rozwoju Zawodowego "PROFESJA" The direction : IT
Level Education : Licencjat
Knowledge of Foreign Languages
English : Advanced
Skills
Very good knowledge of Windows, Linux, Mac OS environments Good PHP programming
Good MySQL knowledge
Very good adaptation to the new conditions of work Driving cat. "B"
Good knowledge of Networks
Good knowladge of IPTV and Multicast Live Streaming Ability to work under time pressure
Very good resistance to stress Very good communication skills
Courses , Training And Certificates
08/2001 | Certificate in Advanced English |
08/1999 | First Certificate in English |
Organizations, activities and associations
11/2005 – 11/2009 International Film Festival of the Art of Cinematography
“ I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883) “
Camerimage
Place : Lodz
Additional Information : Volunteering : Technical section
09/2001 – 09/2004 Dialog of Four Cultures Festival
Place : Lodz
Additional Information : Volunteering,
Interest
Music production, digital media, photography, biking, IT industry, DJ
“ I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883) “