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Michał Grzybowski

E-mail: M.grzybowski@me.com

Phone: +48 516204616

Date of birth: 02.03.1983

Country of residence: Poland

Region of residence: Łódz

City : Łódź

Professional experience

03/2015 – 04/2018        Monitoring Operator ( RIM )

Fujitsu Sp. z o.o.

Branch : Łódz

A brief description of position :

Technical Capability.

Work within a tam supporting end users with technical queries relating to several customer specific products/systems.

Tools Mastery. Provide internal toolset training and takes ownership around queries regarding internal/customer’s systems

Business Awareness.

Develop an understanding of the customers’ environment and service delivery requirements to enable the delivery of the service

Process.

Follow established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Document actions taken to resolve enquiries.

Problem Solving.

Take ownership for listening to and understanding the customer’s problem (these are generally of a more complex nature than those dealt with at 1st line level). Escalate and/or gain support where necessary to resolve the problem. Use relevant information to diagnose and to resolve or enable resolution in a timely manner. Cooperate with remaining supporting functions to provide technical input into incident and problem resolution process.

Service Level.

Escalate issues wherever necessary to deliver required service level and meet or exceed customer expectations/SLA.

Team Working.

Act as an effective and helpful member of the team, demonstrating personal leadership and initiative

Professional Development.

Take responsibility for learning about current products / systems to build own technical knowledge to support business requirements

01/2011 – 02/2015        Digital Broadcast Specialist ( R&D )

I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)

TOYA Sp. z o.o.

Branch : Łódz

A brief description of position :

The front support for digital tv head-end, dealing with video transcoding and preparing materials for VOD distribution, handling problems for digital television services. Continuity management of IPTV/DTV platform through monitoring of the effectiveness and efficiency of the components. Solving problems and incidents reported by other departments. Development and implementation of new projects. Remote maintainance of Linux and Windows based systems.

Education

01/2006 – 07/2007        Policealna Szkoła Rozwoju Zawodowego "PROFESJA" The direction : IT

Level Education : Licencjat

Knowledge of Foreign Languages

English : Advanced

Skills

Very good knowledge of Windows, Linux, Mac OS environments Good PHP programming

Good MySQL knowledge

Very good adaptation to the new conditions of work Driving cat. "B"

Good knowledge of Networks

Good knowladge of IPTV and Multicast Live Streaming Ability to work under time pressure

Very good resistance to stress Very good communication skills

Courses , Training And Certificates

08/2001

Certificate in Advanced English

08/1999

First Certificate in English

Organizations, activities and associations

11/2005 – 11/2009        International Film Festival of the Art of Cinematography

I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)

Camerimage

Place : Lodz

Additional Information : Volunteering : Technical section

09/2001 – 09/2004        Dialog of Four Cultures Festival

Place : Lodz

Additional Information : Volunteering,

Interest

Music production, digital media, photography, biking, IT industry, DJ

I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)